Talking with a customer on the phone can often be a difficult task. Without seeing an individual's face, messages can become muddled and meanings misinterpreted. To improve your telephone communication skills, be sure to master the following tips: Projecting an enthusiastic, natural, and
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Inbound Customer Service. These questions will cover the basics of phone customer service, call etiquette and other essentials of inbound customer service call centers. 1. Why did you leave your last position? This is a tricky question because "anything you say can and will be held against you!" Be careful and only answer with a positive tone.
The secret to excellent call center customer service is training and keeping an eye on your staff. / Credit: Phone image via Shutterstock A reality of running a small business is being on the
Answer the phone within two rings. You wouldn't leave a walk-in waiting at the door so don't let the phone ring waiting for someone else to pick it up. Two rings is a standard customer service practice. A ringing phone is a distraction to others in the office.